Service Level Agreement

These Terms of Service (“TOS”) of ONeil Online (“oneilonline”), cover all brands by and from ONeil Online. These are, but not limited to: Imglynk, NorthBendWebHosting, ONeil.life, OorahGaming, SweetiesLoveToys, and WattaServer. All these brands are covered by these terms provided as and by ONeil Online. This Terms of Service govern the services, servers, other devices, and IP addresses provided, managed, or assigned to you by ONeilOnline (collectively, “Services”), as described in the Service Schedule(s), Agreement, Contract, or other Order Form(s) (collectively, “Service Schedule”) accepted by you. This Terms Of Service supersedes any typo, misunderstanding, or email that is stated or states otherwise. No terms or conditions different from those contained herein shall apply unless separately agreed with ONeilOnline. You must register and accept this TOS in order to use the Services. ONeilOnline may modify this TOS at any time, in its sole discretion. Any modifications are effective upon posting of the revisions on http://www.oneilonline.com. BY REGISTERING FOR, USING THE SERVICES, MAKING PAYMENTS AND TRANSACTIONS FOR SERVICES AS STATED ON THE INVOICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THE Terms of Service, Privacy Policy, Service Level Agreement AND THE Acceptable Use Policy, AND AGREE TO BE BOUND BY THE Terms of Service, Privacy Policy, Service Level Agreement, AND THE Acceptable Use Policy.

This Web Site Availability Terms of Use Agreement applies to you if you have ordered *any* hosting plans ("Service") and you are in good financial standing with oneilonline.

oneilonline endeavors to have network connectivity available for service access by third parties 99.9% of the time.

You will pay all charges for the first month of Services and charges for any setup fees in advance of the first day the Services are provided. You will pay all subsequent charges for Services in their entirety in advance of each renewal date of the Services. If you pay for the Services by credit card, debit card, or third party payment processing, like PayPal, 2Checkout, ect, you authorize oneilonline to charge your credit card, debit card or third party to pay for any charges that may apply to your account. You will immediately notify oneilonline of any changes to your credit card account, debit card account, or third party information (including changes to your account number, your billing address, cancellation of your account, expiration of your account, or any information that may prohibit oneilonline from properly charging your account). Any third party payment processing, like a PayPal account, is the end user's responsibility. Subscription payments made thru third party payment processing is the responsibility of the end user to maintain to ensure proper payment.

oneilonline manages account information, credits, payments and invoicing with WHM Complete Solution (WHMCS). WHMCS is the name of the program database engine that is hosted on our network. At any time a client may login to their account and view the status of their account. Clients may also make payments towards any open invoice at any time via WHMCS. Clients are also allowed to add money to their account, for credit, via WHMCS. Third party vendors, like PayPal and 2Checkout, that maintain credit card information for the processing of payments. In order to submit payments, the creation of an account with these vendors is optional, it is not required. In order to submit a subscription payment, the creation of an account is needed. The third party account created has no association and/or relationship with oneilonline, nor do we have any responsibility for the maintenace of this third party account. In order for subscription payments to work correctly, the account created with PayPal or 2Checkout must contain identical information, if it is not, payments will not be completed. oneilonline is not responsible for incompleted payments as a result of issues or errors from incorrect matching information between the third party payment vendor and WHMCS. In the case of account termination, oneilonline is also not responsible for the termination for your account with the third party payment vendor.

Invoices are automatically sent out using WHMCS. If a payment is not recieved within 24 hours the account is suspended. If payment is not recieved within 3 days the account is terminated and all data is deleted. If you have not recieved any email notices please make sure all email from oneilonline is added to your whitelist so it is allowed for delivery. Often free email addresses like hotmail, yahoo or gmail, ect. have system wide spam filters, and because the WHMCS email is an automated email it is occasionaly blocked by these automated spam filters. If you do use a free email service, we strongly recomend that once your hosting package has been created with us, to change your main account email address to the one hosted with us in order to ensure the prompt delivery of email. We are not responsible for the management of your email and/or spam filters.

Credits shall not be provided to you in the event that you have no service availability resulting from (i) scheduled maintenance, (ii) your behavior or the performance or failure of your equipment, facilities or applications, or (iii) circumstances beyond oneilonline reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your service and/or web hosting.

On-line problems occur occassionaly. There might come a time when you cannot access your website or any other service. This is not necessarily due to oneilonline, the issue may be upstream or downstream from our services. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and oneilonline, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.